REFUND & REMAKE POLICY
1. Non-Refundable Services
Due to the custom nature of dental restorations, completed laboratory work is generally non-refundable.
2. Eligible Remakes
Remakes may be considered where:
- Manufacturing defects exist
- The restoration materially differs from the prescription
- Laboratory error is confirmed
3. Exclusions
Refunds or remakes are not provided for:
- Preparation errors
- Impression inaccuracies
- Occlusal discrepancies from clinical conditions
- Patient dissatisfaction unrelated to laboratory workmanship
- Cases altered by third parties
4. Evaluation Process
The laboratory reserves the right to inspect returned work before approving any remake or credit.